Frequently Asked Questions
Everything you need to know about our premium vanilla products and services.
What is the shelf life of your vanilla extract?
Pure vanilla extract has a very long shelf life and technically never expires if stored in a cool, dark place. For optimal flavor profile, we recommend using it within 3-5 years.
Are your vanilla beans ethically sourced?
Yes, we work directly with farmers in Madagascar and Tahiti to ensure fair trade practices, sustainable farming methods, and the highest quality harvest for our customers.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. generally takes 3-5 business days to arrive.
Do you offer bulk or wholesale pricing?
We offer competitive wholesale pricing for bakeries, restaurants, and food manufacturers. Please contact our sales team via our wholesale portal for a custom quote.
What is your return policy for food products?
Due to food safety regulations, we cannot accept returns on opened products. However, if your order arrives damaged or incorrect, please contact us within 14 days for a replacement or refund.
Are your products gluten-free and allergen-friendly?
All Cooks Vanilla extracts and beans are naturally gluten-free, non-GMO, and produced in a facility that does not process nuts, soy, or dairy.